A self-service customer portal that absorbs the routine requests currently handled by a support inbox.
Support teams spend most of their time answering questions a system could answer: order status, statements, document requests, profile changes. The cost scales with the customer base and response times slip exactly when growth makes them most visible.
Performance budgets are set against mid-range Android devices on constrained networks, not against a developer laptop. That constraint shapes bundle size, image strategy and rendering approach from the first commit.
Authorisation is enforced where data is accessed rather than in the interface. A customer cannot reach another customer's records even if a route is guessed or an identifier is manipulated.
Channel preference, delivery timing, retry behaviour and unsubscribe handling are treated as product surface rather than an afterthought bolted onto a mail library.
Self-service handles the routine; anything unusual routes to a person with the full history already attached, so the customer never repeats themselves.
Tell us what the system needs to do and what it has to survive. We will tell you how we would approach it and what that would involve.
